Go to Me tab > To Receive > Select the item you wish to request for return/refund > Return/Refund > Select the products for return > fill in the required fields (Reason, add photo, description) > Solution (Return/Refund or Refund Only) > provide active email address > Submit.
Does Shopee refund cash?
Payment will be credited to your ShopeePay account within 24-48 hours for a full refund, and 5-7 days for a partial refund. You can use it for future purchases or withdraw it after you have updated your bank account details. You will be notified via in-app notification and email once your refund is processed.
Can Shopee seller refuse to refund?
The seller can reject the return/refund request with non-receipt as the reason code if he/she has shipped the order on time. You will also receive a Push Notification regarding the progress of the case.
How do I force a refund on Shopee?
Step 1: From your Shopee App, click on “Me” and search for your order in “To Receive”. Step 2: Click on your order, then click the “Request for Return / Refund” button at the bottom of the page. After you clicked “Return / Refund”, you will need to: Select the item you would like to request for refund.
What happens if seller doesn’t respond to refund request Shopee?
If the seller fails to respond within the given time frame, your request will be automatically approved and the refund will be processed accordingly. For approved returns, the seller may propose a partial refund (an adjusted refund amount) without the need to return the item.
Can I refuse delivery from Shopee Cod?
Q: What happens if a buyer refuses to pay for Cash on Delivery (COD) orders upon delivery? A: Parcel(s) will be returned to sellers at no cost and Shopee will penalise the buyer.
How long will it take for Shopee to refund?
The refund will be credited to your ShopeePay account within 24 hours. You can use it for future purchases or withdraw it after you have updated your bank account details. If you have yet to set up ShopeePay, you will be prompted to do so within 3 days.
What to do if a seller refuses to refund?
If you qualify for a return but the seller won’t give you your money back, you have some options:
- Write a complaint letter: we have advice to help you do that and a sample letter.
- Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.
What happens if seller does not accept returns?
Choosing no returns does not mean, if forced to take a return for SNAD, the seller agrees to forfeit the item. It simply means that the buyer cannot return an item for buyer’s remorse reasons and, if returning for SNAD, returns it in EXACTLY the same way returns are done for returns sellers.
What are the acceptable reasons for a return refund request Shopee?
For Shopee Mall returns, kindly follow the Return & Refund Guidelines for Shopee Mall products.
The following conditions apply to Digital Products:
- The order is successful but I did not get the expected promotion.
- I did not receive my top-up.
- Received the wrong amount of top-up.
How do I know if my Shopee has a refund?
How to know if my refund case has been approved?
- From Shopee App, Click “ME” and then Click on “My Purchases”.
- Find your order under “Cancelled” or “Return/Refund” Tab.
- Select the order by clicking on the name of the order.
- You will be able to see the status of your order from this page.
Does Shopee refund shipping fee?
Initially, the return shipping fee for the Self-arranged return shipping option will be shouldered by the buyer. This will be refunded by Shopee once the Return/Refund process is complete. Learn more about return shipping fees covered by Shopee.
What happens if Shopee buyer did not click order received?
Yes, you will get your payment even if the buyer did not click / forgot to click / do not know where to click on “Order Received” after the estimated order received date, provided no dispute is raised by the buyer. For more information, you may want to check out our article on Introduction to Shopee Guarantee.
Can I cancel my order in Shopee after it has been shipped?
Sellers are allowed to reject cancellation requests for orders that have been packed/arranged for shipment. If necessary, you may discuss with the seller directly via Shopee Chat or raise a return/refund request after you receive your order.
What if buyer does not return item Shopee?
If the buyer fails to ship the return parcel within 5 calendar days, the return request will be cancelled, and payment will be released to the seller. If the seller does not dispute within 5 calendar days after the buyer has shipped out the parcel, the buyer’s Return/Refund request will be approved automatically.
Can you reject a COD package before paying?
In the event a buyer refuses to make payment for their parcel, the item will be returned back to seller.
Can I reject a COD parcel?
Can a customer refuse to pay and receive for a COD order? Yes, but the only valid reason to refuse to receive and pay for a COD order is for wrong product/s or damaged products delivered (ie. orders delivered are not what was actually ordered).
What happens if I refuse to accept Shopee delivery?
If you failed to receive your order on the first delivery attempt, it will be redelivered to you. Please expect another delivery attempt in 2-3 days. If you failed to receive your order on the second delivery attempt the order will be tagged as Return to Sender (RTS).
What is Shopee refund policy?
Shopee offers a 15-day return period for Shopee Mall products to ensure that you are completely satisfied with your purchase. The 15-day return period starts from the date buyer receive the product. Shopee Mall sellers can be identified from this or on the product page or seller’s profile.
How do you get a refund when it says no refunds?
Company Won’t Give You a Refund? Here’s How to Get Your Money Back
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
How do you politely ask for a refund?
Ask for a refund in a polite and formal language. Include details about the product—what was purchased, when, and what the price was. Explain why you want to return the item. Mention relevant aspects of the transaction such as dates and place of delivery.
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