For Delayed Cash on Delivery(COD) orders that have passed the expected date of arrival, you may contact our Customer Service hotline at (02) 8880 5200 and provide the specific order number. Note: Order will be Returned to the Seller (RTS) if it has not been received, click here to know more.
How do I Return something to Shopee Cod?
Go to Me tab > To Receive > Select the item you wish to request for return/refund > Return/Refund > Select the products for return > fill in the required fields (Reason, add photo, description) > Solution (Return/Refund or Refund Only) > provide active email address > Submit.
How does Shopee refund work Cod?
For Paid or Non-COD orders with an expiring Shopee Guarantee period, tap on Extend Shopee Guarantee on the Order Details page, and Shopee will hold the payment for 3 more days. Click here to know more. For COD orders, you will not be refunded since the order has not yet been paid.
Can I cancel cod in Shopee?
Paid overseas orders (without pre-order)
Cancellation can be done instantly within 1 hour after you have placed the order, before shipment is arranged by the seller. After the 1-hour mark, you will need the seller’s approval to cancel your order. Cancellation will not be possible once shipment has been arranged.
Can I reject Shopee delivery?
Click here to know more about Data Privacy Guidelines for Shipment and Delivery. The buyer can only refuse to accept an order/parcel if the following conditions apply: Signs of tampering on the packaging of the order (unsealed packages, damaged packaging)
Does seller pay for return shipping Shopee?
[Shipping Returns] Will the shipping fee for my return parcel be covered by Shopee? If you select Self Arrange to return the parcel, the buyer has to shoulder the return shipping fee (except for M Lhuillier for Mall and Overseas returns) initially which can be refunded once the refund process is completed.
Can Shopee seller refuse to refund?
The seller can reject the return/refund request with non-receipt as the reason code if he/she has shipped the order on time. You will also receive a Push Notification regarding the progress of the case.
What happens if seller doesn’t respond to return request?
If the seller fails to respond within the given time frame, your request will be automatically approved and the refund will be processed accordingly. For approved returns, the seller may propose a partial refund (an adjusted refund amount) without the need to return the item.
What are the acceptable reasons for a return refund request Shopee?
The seller would like to contest the refund request approved by Shopee in favor of the buyer because issues about the items were not the seller’s fault. The seller did not receive the returned items by the buyer. The seller received wrong / incomplete / damaged returned items due to buyer’s negligence.
How long does return refund take Shopee?
The refund will be credited to your ShopeePay account within 24-48 hours for regular refunds, and 4-7 business days for partial refunds. You can then use the refund for future purchases or withdraw it after you have updated your bank account details. Learn more about refunds via ShopeePay.
Can I reject a COD parcel?
Q: Can buyers reject the goods after opening the parcels? A: Buyers are not allowed to open COD parcels before payment. The parcels will only be handed to buyers once the payment is made.
Can I refuse Cash on Delivery?
Can a customer refuse to pay and receive for a COD order? Yes, but the only valid reason to refuse to receive and pay for a COD order is for wrong product/s or damaged products delivered (ie. orders delivered are not what was actually ordered).
What happens if you dont pay Shopee COD?
In the event a buyer refuses to make payment for their parcel, the item will be returned back to seller. However, a lot of failed orders may result in buyer being permanently banned from placing Cash on Delivery orders in the future.
What happens if I refuse delivery?
In most of the cases, parcels refused by the consignee will be returned to the sender. Nevertheless, this varies from one company to another. Some courier firms might contact the sender and keep the parcel stored in their depot until the situation is clarified.
Will I get a refund if I refuse a package?
If it’s recorded as customer refused delivery and given their attempt to cancel (after shipped) then it’s a change of mind return, you would be within your rights to deduct the return cost from the buyers refund, but that’s about it.
How do I Return a Shopee after order is completed?
Step 1: From your Shopee App, click on “Me” and search for your order in “To Receive”. Step 2: Click on your order, then click the “Request for Return / Refund” button at the bottom of the page. After you clicked “Return / Refund”, you will need to: Select the item you would like to request for refund.
Where can I drop off Shopee returns?
Buyers can simply drop off return parcels at any participating J&T Express branch using the tracking number in Shopee app. For Self Arrange option, buyers can return parcels with any courier and need to pre-pay the shipping fee.
Who should pay Return shipping?
You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. Learn more about what to do if: The seller is paying for return shipping.
What happens Return to seller Shopee?
The courier will store the item/s for a 7-day holding period. After 7 days, the item will be transferred to the Shopee Office for returns claiming. To claim the item, sellers should book an appointment by sending an email to [email protected] within 14 days from receipt of the Push Notification.
What happens if Shopee buyer did not click order received?
You can only raise a return/refund request if you have not selected the Order Received button on the Order Details page. Once you have done so, the Shopee Guarantee for the order will be terminated and payment will be released to the seller.
How do I cancel an order on Shopee if its already shipped?
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- Click on “Me” and “To Pay / To Ship”. Find your order and click on the name of the order.
- After that, click on “Cancel Order” to initiate a cancellation request.
- If cancellation request is done after seller had arrange shipment of the order, the request will need seller’s approval to proceed.
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